Complaints & Whistleblowing
EWB is committed to providing a safe and supportive environment for the people we work with and the communities we work for.What constitutes a complaint?
A complaint is an “expression of dissatisfaction made to or about an organisation, related to its products, services, staff or the handling of a complaint, where a response or resolution is explicitly or implicitly expected or legally required.” (as defined by the Australian/New Zealand Standard AS/NZS 10002:2014, Guidelines for complaint management in organisations).
What constitutes whistleblowing?
Whistle-blowing is the disclosure by or for a witness, of actual or suspected activities or behaviours in an organisation which reveals a serious breach of conduct as per the Engineers Without Borders Australia Whistle-Blower Policy.
If you are uncertain as to the nature of your matter, please contact our CEO, Russell Shewan for a confidential discussion.
For any concerns, allegations, suspicions, and/or incidents on child protection or sexual exploitation, abuse and harassment towards adults, please contact EWB’s Safeguarding Focal Point via safeguarding@ewb.org.au.
For more information on who can report, what to report, how to report and whom to report to, please view our Safeguarding Reporting Process document.