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Make a Complaint

The complaints handling process aims to acknowledge the experience of the complainant, providing a confidential, safe and inclusive environment through which to raise and resolve the matter.

The process should allow for equitable outcomes to be reached for all parties involved through open dialogue (as appropriate) and opportunities to engage external parties as required.

EWB agrees to be bound by the independent, accessible, fair and confidential ACFID Code complaints handling process. If you are concerned that EWB has breached the ACFID Code of Conduct, complaints may be made directly to the ACFID Code of Conduct Committee.

EWB aligns with the principles of the Privacy Act 1988, and as such, all complaints will be handled confidentially. Information will be securely stored and destroyed after 7 years. Please review our Privacy Policy for more information.

Make a complaint

Your matter will be responded to within 10 business days. You can expect to be kept up to date on the progress of your complaint.